Product manager focused on the platforms and integrations that enable other teams to operate at peak efficiency.
Currently at a top-10 credit union, leading API decoupling work, a remediation effort to recover over 20,000 hours of internal time lost to customer service tool inefficiency, and the requirements for write-heavy services orchestrating member actions across Fiserv, Mastercard, Alkami, and Velera.
Outside of work I build multi-agent systems. The longest-running was Choicescout, a content pipeline I built using Claude (research and composition) and Gemini (image gen).
— Lamar Valley · Yellowstone —
A few pieces from current and recent roles — see more.
Identified which capabilities were safe to expose externally versus internal-only, then drove versioning and rollout sequencing so internal tools could update independently of external surfaces.
Investigated systemic tool architecture issues — excessive, manual handoffs and approvals were automated and integrations were built to card processing and core banking to drastically simplify employee experience.
Product vision, prompt engineering and rollout for an internal AI agent (Pega Knowledge Buddy) used by CX agents. Built the business case, made the build-vs-buy call, drove adoption. Saves roughly 1,200 hours per year.
A multi-agent content system I built. Specialized agents researched, wrote, and published affiliate reviews using Pipedream for orchestration, a Claude/Gemini hybrid pipeline, Webflow for publishing, and Discord for monitoring.