Product manager for internal platforms — the APIs, integrations, and tools employees rely on to serve members.
Currently at a top-10 credit union, where I lead API decoupling, an effort to recover more than 20,000 hours of employee time lost to clunky customer-service tools, and the APIs that let employees take action for members — replace a card, close an account, resolve a dispute — across our card, banking, and digital vendors.
Outside of work I build AI agent systems. The longest-running was Choicescout, a content pipeline that used Claude for research and writing and Gemini for images.
— Lamar Valley · Yellowstone —
A few pieces from current and recent roles — see more.
Identified which capabilities were safe to expose externally versus internal-only, then set the versioning and rollout sequence so internal tools could ship independently of member-facing surfaces.
Traced the loss to tool architecture: manual handoffs, redundant approvals, and missing integrations. Led the redesign — automating handoffs and connecting card processing and core banking directly — so employees spend less time fighting their tools.
Product vision, prompt engineering, and rollout for an internal AI agent (Pega Knowledge Buddy) used by customer service reps. Built the business case, made the build-vs-buy call, and ran the rollout. Saves roughly 1,200 hours a year.
An AI content system I built and ran. Specialized agents researched, wrote, and published affiliate product reviews end to end, with conventional code enforcing the quality checks the AI couldn't be trusted with on its own.