Platforms, APIs, and integrations — current and recent.
Senior Technical Product Manager · October 2023 – Present. Internal platforms and integrations across Fiserv, Mastercard, Alkami, Velera, and OSG.
Led decoupling of legacy APIs serving both customer-facing and agent-facing use cases. Identified which capabilities were safe to expose externally (read-only account data) versus internal-only (account closure, sensitive write actions), then drove versioning and rollout sequencing so internal tools could update independently of external surfaces.
Investigated systemic API performance issues — over-fetching, redundant calls, sequential requests, unoptimized database queries. Quantified the impact, built the business case, secured leadership prioritization, and currently lead remediation as a top organizational priority.
Defined product requirements for write-heavy APIs orchestrating member actions — account closures, card issuance, dispute handling, password and lockout resets, document retrieval — across Fiserv, Alkami, Velera, Mastercard, and OSG. Coordinated delivery across onshore, offshore low-code, and external vendor engineering teams. Auth model uses trusted-source IP allowlisting, token-based authentication, and rate limiting as defense in depth.
Product vision and rollout for an internal AI agent (Pega Knowledge Buddy) handling 1,000+ daily questions from CX agents. Built the business case, made the build-vs-buy recommendation, and drove adoption. Saves roughly 1,200 hours per year.
Led Simplification, a top enterprise priority communicated regularly by the CEO. Delivered 51 features across the year — matching the total output of the rest of the PM department combined.
On-call experience firefighting production incidents at the layer where outages can mean a member can't access their funds.
Fintech operations, integration work, and customer-facing roles before product.